Electronic Identity Display Limited ("EID", "we", or "us") places high importance on users' privacy. This privacy policy describes how we collect, handle, store, share, and protect personal data when you use eid.masgarti.com and the EiD mobile apps. We may update this policy; changes will be posted on this page.
Applicability of this policy
- This policy covers how we treat personal data collected in connection with our website, mobile apps, and related services.
- Personal data means personally identifiable information such as your name, address, email address, or phone number, and information which is not publicly available.
- This policy does not apply to companies that are not owned or affiliated with us, or to persons who are not hired or managed by us.
Collection and usage of personal data
- Personal data may be collected during registration, use of our products or services, browsing our website, or interacting with business partners.
- During registration we may ask for your name, email address, company, title, and related professional details. When using certain products or services we may ask for telephone number, address, or other information to identify you.
- We may receive and record server data automatically from your browser or app, including IP address and cookies or similar technologies.
- We use information to provide and improve products and services, to contact you, and for research and reporting.
Device contacts and networking CRM
The EiD mobile app may request access to contacts stored on your device so you can view phone contacts alongside your EiD list. Reading contacts on-device does not by itself upload your full address book.
When you choose to save or convert a phone contact into EiD (for example to manage that person in your networking CRM), the name and contact details you select are uploaded to our servers and associated with your account so they sync across your devices. We do not sell your contacts. You can decline upload consent in the app; without consent we will not upload that contact to our servers.
Your privacy rights
In accordance with the Personal Data (Privacy) Ordinance ("the Ordinance") and subject to exemptions specified in the Ordinance, any customer:
- has the right to check whether we hold personal data about them and to receive copies of such data;
- has the right to require us to correct any personal data relating to them which is inaccurate;
- has the right to ascertain our policies and practices in relation to personal data and to be informed of the kind of personal data held by us.
Requests for access, correction, or information relating to personal data, or to stop or restart direct marketing, should identify you with your name, contact number, email, and registered account detail, and be emailed to cs@hkeid.com.
Disclosure and sharing of personal data
We will not rent, sell, or disclose your personal data to other people or non-affiliated companies unless we have your permission, we need to provide requested products and services, or in circumstances such as:
- responding to subpoenas, court orders, or legal process, or establishing or exercising our legal rights or defending claims;
- sharing information as necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to personal safety;
- if we are acquired or merged, relevant information may be transferred (we will notify you before such a handover where required).
Transfer of personal data
- We may store, process, and/or transfer personal data to regions or countries outside Hong Kong, including carefully selected members, partners, or processors who help operate the Service.
- By using the Service, you agree that we may transfer your data as described above.
Cookies
- We may set and access cookies on your device.
- Advertising or analytics partners that appear on our website may also set cookies subject to their own privacy policies.
Account data, preferences, and deletion
- You can update account data and preferences in the Service.
- We may send service notifications, administration notices, or product updates that are required to operate your account.
- You can delete (deactivate) your account in the EiD app under Settings → Delete Account. After deletion you cannot sign in until support restores the account. Contact support@hkeid.com for restoration requests.
Security of personal data
We maintain technical and organizational measures intended to protect personal data. Access is limited to personnel who have a reasonable need to contact you, provide products or services, or perform their work.
Company name and logo
We may use your company name and logo for marketing if you use our products and services, unless you restrict this by writing to cs@hkeid.com.
Contact
Electronic Identity Display Limited
Email: cs@hkeid.com
Support: support@hkeid.com
Telephone: +852 699 44 777